Everything you need to know.

You can book directly through our website using our live availability calendar, which shows real-time open dates. Select your date, choose your experience, and confirm your reservation online in minutes. A member of our team will follow up to finalize the details.

Yes. Our booking page features a live calendar that reflects our current availability in real time. You can see exactly which dates are open, select yours, and secure it on the spot without waiting for an email response.

Yes. A deposit is required at the time of booking to secure your date. The remaining balance is due closer to your event. Full payment details are outlined during the checkout process.

We recommend booking at least 4 to 6 weeks before your event. Weekends during peak wedding season fill quickly, and we cannot guarantee availability for last-minute requests. The earlier you book, the more time we have to customize everything to your event.

Our team arrives between 60 and 90 minutes before your event begins, depending on the experience booked. We complete full setup, test all equipment, and confirm everything is ready before your first guest arrives. You will never see us rushing.

Setup typically takes between 45 and 75 minutes. We build in extra time to account for venue access, lighting calibration, and any last-minute adjustments. Our goal is to be fully operational well before your event begins.

Yes, completely. Once your event ends, our team breaks down all equipment and removes everything from the venue. You do not need to coordinate anything on your end. We handle it quietly and efficiently so the evening ends as smoothly as it began.

Yes. Before your event, we confirm logistics directly with your venue coordinator, including access times, load-in procedures, power requirements, and placement. We manage all of this so you do not have to.

Most of our experiences include a dedicated professional attendant who manages the setup, guides guests, and ensures everything runs perfectly throughout the night. Our self-serve experiences operate without an attendant by design, but our team is always reachable if needed.

Our attendants dress to match the occasion. For weddings and formal events, they arrive in all-black professional attire — clean, understated, and completely appropriate for an elevated setting. They are there to support the experience, not draw attention to themselves.

The number of on-site team members depends on the experience and scale of your event. Most experiences include one dedicated attendant. Larger or multi-experience setups may include additional team members to ensure everything runs without interruption.

Yes. Select experiences include on-site premium print production, where guests receive physical prints during the event. Prints are produced in real time and handed directly to your guests before they leave. Custom branding and templates are applied to every print.

Every DIVVIA experience includes a private online gallery delivered after your event. The gallery contains high-resolution copies of every photo or video captured during the night, organized and ready to download. You receive a private link that you can share with your guests.

For digital delivery experiences, guests receive their images instantly by text and email the moment they are captured. There is no waiting and no app to download. They can share directly from their phone within seconds.

Your complete private gallery is delivered within 24 hours of your event. You will receive a notification with your gallery link as soon as it is ready.

Yes. Every experience includes a custom-designed template or digital overlay built around your event. We incorporate your names, date, and any design direction you provide. Templates are finalized and approved by you before the event.